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The Swatch Group (U.S.) Inc.
Spare Parts Distribution Policy:
Distribution Policy Notes:
Reasonable tool and training prerequisites to opening a spare parts account
to contact the manufacturer and request a change in their parts distribution policy.
Do you supply parts to Watchmakers?
Do you have any prerequisites to obtaining a spare parts account?
Do you supply parts to material houses?
If you are a member of AWCI login to see more detailed information about this brand’s spare parts distribution policies.
The information reported here was obtained by a telephone survey and represents the responses given by an employee of the brand or its US distributor. The information is provided to help watchmakers and consumers make educated decisions about their watch purchases. If you believe any of the information reported here is inaccurate please contact AWCI at firstname.lastname@example.org.
Experience and training of the technical team is very important to provide quality service to our clients.
Therefore, the candidate(s) must have training from a formalized school or a recognized certification program,
such as the American Watchmakers-Clockmakers Institute(AWCI).
Workshop set-up / location:
There must be proper and adequate space allocation for the watchmaker and equipment. A separate area for
polishing and cleaning equipment is required, as well as a general upkeep, organization and cleanliness of the
Equipment / Tools:
General and Specific required equipment that must be present include:
Movement Cleaning Machine
Vacuum and air pressure water-resistance tester
Measuring device for quartz movements
Measuring device for rate and amplitude of mechanical movements
Final test rotation units(cyclomats)
Crystal and case back press
Printer for timing and water-resistance results
Movement holders with jewel supports
Additional brand tools and equipment may be required to purchase specific watch components.
Does the watchmaker have to work in a retail establishment which sells your watches?