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The Swatch Group (U.S.) Inc.
Spare Parts Distribution Policy:
Distribution Policy Notes:
Reasonable tool and training prerequisites to opening a spare parts account
to contact the manufacturer and request a change in their parts distribution policy.
Do you supply parts to Watchmakers?
Do you have any prerequisites to obtaining a spare parts account?
Do you supply parts to material houses?
If you are a member of AWCI login to see more detailed information about this brand’s spare parts distribution policies.
The information reported here was obtained by a telephone survey and represents the responses given by an employee of the brand or its US distributor. The information is provided to help watchmakers and consumers make educated decisions about their watch purchases. If you believe any of the information reported here is inaccurate please contact AWCI at email@example.com.
Service Provider Training – REQUIRED
Assuring the owners of our watches are receiving the best service possible is of upmost importance to all of us.
We know that technology and training techniques evolve over time and therefore we have initiated a
requirement that all watchmakers receiving spare parts from The Swatch Group (U.S.) Inc must successfully
complete a mandatory technical service training course provided in our Secaucus, NJ facility.
Training provided at the facility is offered in five day segments, free of charge to all watchmakers attending.
These modules provide concentrated instruction directed at brand specific models, service techniques, and new
technology. Training will not only include the necessary technical instruction, but also emphasize quality
assurance, brand distinction and trade professionalism.
The “Service Provider” course is the base level requirement and intended to give a recognized service
professional an introduction to Swatch Group service standards. Instruction includes basic mechanical
movement service including Co-Axial Escapement, brand specific case/bracelet construction, case/bracelet
refinishing, water resistance testing, CD/extranet navigation and brand quality directives.
An evaluation of the movement service performed during this training will validate the watchmaker’s abilities
to properly perform an overhaul to the brand standards. Instruction and requirements for other calibers may be
suggested and scheduled for a later course date.
Participants will also be advised of necessary equipment upgrades to meet brand requirements. Please note that
if your workshop is not outfitted with the proper water testing or timing equipment for certain models, a
restriction on specific spare parts may still apply.
Workshop set-up / location:
There must be proper and adequate space allocation for the watchmaker and equipment. A separate area for
polishing and cleaning equipment is required, as well as a general upkeep, organization and cleanliness of the
Equipment / Tools:
General and Specific required equipment that must be present include:
Movement Cleaning Machine
Vacuum and air pressure water-resistance tester
Measuring device for quartz movements
Measuring device for rate and amplitude of mechanical movements
Final test rotation units(cyclomats)
Crystal and case back press
Printer for timing and water-resistance results
Movement holders with jewel supports
Additional brand tools and equipment may be required to purchase specific watch components.
Does the watchmaker have to work in a retail establishment which sells your watches?