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Distributed by: Rolex Watch USA
Spare Parts Distribution Policy: Semi-Restrictive
Distribution Policy Notes: Parts are available to watchmakers at stores which sell Rolex and existing account holders. Not currently opening new parts accounts. Certification, training, tool purchase, and shop inspection required before gaining access to spare parts
Survey Responses
Date: 6/5/2014

Do you supply parts to Watchmakers?

Do you have any prerequisites to obtaining a spare parts account?
The applicant must be a skilled watchmaker who is qualified, in Rolex’s opinion, to perform repairs and service on Rolex products.
Individuals must, at the minimum, be a Certified Watchmaker with the American Watchmakers-Clockmakers Institute (AWCI)*, and are required to maintain an active membership with this organization. AWI certifications obtained prior to August 2005 are not acceptable and will need to be upgraded. Other types of formal watchmaker training or certification from an accredited or equivalent educational institution may, however, also be acceptable based on further evaluation at Rolex’s discretion.
Workshop set-up / location:
The workshop must be in a clean air environment. Air conditioning is strongly recommended. The workshop layout must provide adequate space for the work bench, spare parts storage, tools and testing equipment. The cleaning and polishing equipment must be separate from the watch service area. Sample workshop designs may be obtained through the AWCI.
Equipment / Tools:
Minimum required equipment must include: Case Opener, Timing Machine, Amplitude Meter, Crystal- Bezel Press, Cyclomat Final-Test, Demagnetizer, Jewelling Tool, Staking Set, 2-Speed Polishing Machine, Ultrasonic Cleaning Tank, Watch Cleaning Machine and Water-Resistance (wet) Tester.
Does the watchmaker have to work in a retail establishment which sells your watches?

Do you supply parts to material houses?

If you are a member of AWCI login to see more detailed information about this brand’s spare parts distribution policies.

The information reported here was obtained by a telephone survey and represents the responses given by an employee of the brand or its US distributor. The information is provided to help watchmakers and consumers make educated decisions about their watch purchases. If you believe any of the information reported here is inaccurate please contact AWCI at info@awci.com.


American Watchmakers – Clockmakers Institute